Poglavlja:
Introduction: change or die; Part I. From Visitor to User: 1. Getting to know our users better 2. Stimulating visits; building relationships 3. Welcoming and supporting the museum user Part I.: The Engaging Museum: 4. Informal learning 5. Museums and formal learning 6. Conversations around collections 7. Stimulating family conversations in the museum 8. From engaging communities to civil engagement 9. Endpiece: the future of the museum exhibition
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